RETURN TERM AND CONDITIONS
1. Return and exchange of goods.
1.1. The return of goods takes place in accordance with 2001. June 29 By order of the Minister of Economy of the Republic of Lithuania no. 217 "On approval of rules for return and exchange of items".
1.2. The buyer must send the returned goods via OMNIVA. The number of the registered shipment must be provided to the Seller no later than within 24 hours. after shipping. 1.3 Returning costs for returned quality or exchanged goods are paid by the buyer.
1.4. In order to return the product(s), the Buyer can do so within 7 (seven) days from the day of delivery of the goods to the Buyer, informing the Seller by e-mail. by mail, attaching photos or videos of the product and/or parcel describing the problem.
1.5. The returned item must be in the original, neat packaging, the garment inside must not be folded, compressed, vacuum-sealed. The package must be undamaged, unused, in the same configuration as the Buyer received it, without losing its commercial appearance (label intact, protective film not torn, etc.). When returning a product, you must submit a paper request with the reason for the return and a bank account.
1.6 When returning a quality product, only the amount of money paid for the product is returned to the Buyer. Shipping costs are not refundable to the buyer.
1.7. When returning the wrong product, the Seller undertakes to replace such product with the required product. If the required item is not available, all money (for the item and the actual shipping costs incurred) will be returned to the Buyer.
1.8. When a defective product is returned, the Seller undertakes to replace the defective product with a similar product or refund the Buyer.
1.9. In order to return the defective product(s), the Buyer can do so within 14 (fourteen) days from the day of delivery of the goods to the Buyer, informing the Seller by e-mail. by mail, attaching photos or videos of the defective product and/or parcel, describing the problem.
1.10. The defective product to be returned must be in its original, neat packaging, undamaged, unused, in the same configuration as the Buyer received it, without losing its merchandise appearance (labels intact, protective film not torn off, etc.). When returning the product, it is necessary to present a paper (printed) document of its purchase.
1.11. The Seller has the right not to accept the goods returned by the Buyer, if the Buyer does not comply with the procedure for returning the goods specified in clauses 1.4-1.5, 1.9-1.10 of these Rules.
1.12. If the Buyer paid for the product with a gift voucher, then the voucher and the additional amount paid (if it was paid) are returned.
1.13. If the Buyer returns the product purchased with a discount, the amount paid for the product is returned with the valid discount.